Hi! I'm Lindsey.
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Curious, kind human and a good listener.
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Strategic and collaborative UX researcher and service designer.
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Always learning something new and adjusting the way I think about the world.
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Happiest when working on meaningful projects that advance the common good and make people's lives easier.
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Triple bottom line: people, planet, profit.
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Data nerd. I love working with engineers, data scientists and highly technical people, and they seem to enjoy working with me, too, despite my humanities background.
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Undergrad English major with a Master's in Library and Information Science: I care a lot about words and the power of efficient expression.
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I communicate and think visually: the right visual can create shared understanding among people with very different perspectives on a problem. Fun fact, I learned this is called a "boundary object."​
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Books I love and reference often:
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Just Enough Research by Erika Hall
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This Is Service Design Thinking by Stickdorn and Schneider
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This Is Service Design Doing by Stickdorn, Hormess, Lawrence and Schneider
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Testing Business Ideas by David J. Bland and Alex Osterwalder
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Mapping Experiences by Jim Kalbach
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Things I do for fun:
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Once upon a time, I was a touring musician in a feminist punk band, but I've temporarily hung up my guitar to raise some cute babies.
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Learning Swedish part-time at Folkuniversitetet.
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Reading Science Fiction. Watching Star Trek. Falling in love with how people in the past imagined the future.
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Eternally questing for the perfect croissant.
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Methodically visiting all of the saunas in Stockholm.
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Film photography.
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Putting my phone down and just observing the world.
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Accepting that my taste in movies is insane: I vacillate between watching the worst action movies from the 80s/90s and criterion classics. Ingmar Bergman and Arnold Schwarzenegger are equally my dudes.